Chief Revenue Officer (CRO)

Objectives

The CRO owns revenue as a coherent operating system that is scalable, predictable, margin-disciplined, increasingly platform and AI-enabled. Beyond sales, partnership and marketing leadership, the CRO owns the integrated end-to-end revenue system of PMAX.

Job Description

1. Firm Revenue Ownership

Directly accountable for:

  • Total revenue and revenue growth
  • Gross profit and margin quality
  • Net Revenue Retention (NRR)
  • CAC, LTV, and payback
  • Forecast accuracy (quarterly and annual)
2. Growth System Architecture & Operation

Design, operate, and continuously evolve the entire revenue engine, including:

  • Corporate & Product Branding
  • Demand generation (brand, content, performance, partnerships)
  • Sales motions (new acquisition, expansion, renewal)
  • Partnership (co-branding, co-hunting, co-serving)
  • Account growth and customer lifecycle management
  • Pricing, packaging, and discount governance
  • Go‑to‑market for new offerings (platform, OAAS, consulting, AI‑driven products)
3. Revenue Operations & Intelligence

Own end‑to‑end RevOps:

  • Pipeline architecture
  • Forecasting logic
  • Pricing models and approvals
  • Incentive and commission design
  • Revenue data integrity
  • Outcome and unit‑economics modeling
  • Revenue and NRR dashboards
  • Early‑warning diagnostics across the funnel
  • CRM Management & Utilization
4. Cross‑Functional Integration

Act as the integrator across the company, ensuring alignment between: Growth, Sales, Pods, CoEs, Platform, Finance, Back Office

5. Organization, Talent, and Standards

Build and continuously upgrade the growth organization, including: Growth marketing; Business development/sales; Partnerships; Client Renewal, Client success and expansion & RevOps.

6. Strategic Evolution

Lead the company’s revenue evolution toward: Subscription and outcome‑based models; Platform‑driven growth; Global GTM expansion (SEA, US/EU).

Job Requirements

Experience
  • 12–20+ years in growth, revenue, consulting, or tech‑enabled services
  • Experience in managing the Revenue of 1000 Bil+
  • Experience in managing 2-50 Sales, 2000+ Clients
  • Proven ownership of revenue numbers, not just functions
  • Experience building multi‑motion GTM systems
  • Lived through at least one major business model transformation (services → product / platform / subscription)
Strong backgrounds include:
  • Tech‑enabled services
  • Consulting or advisory firms
  • SaaS + services hybrids
  • Platform businesses with complex GTM
Capabilities
  • Systems thinker: understands feedback loops, leverage, and compounding
  • Data‑literate: Highly data-literate, able to translate funnel metrics and unit economics into clear growth decisions and operating discipline.
  • Executive muscle: can challenge strong peers and the CEO constructively
  • Mentally tough: calm under pressure, numbers do not scare
  • Hands‑on when required: CRM, pricing models, deal reviews
  • Strategic partnerships and VIP / enterprise-tier clients
  • Outcome‑driven, not effort‑driven
  • Comfortable with ambiguity and imperfect data
  • Willing to say “no” to bad revenue
  • Long‑term oriented but execution‑sharp
  • Motivated by building something durable, not personal optics
Cultural & Leadership Traits
  • Outcome-oriented
  • Comfortable being challenged by CEO, Head of Delivery,  CoE Leads
  • Highly data-literate
  • Curious about AI, systems, and platforms
  • Calm under pressure, high standards

Benefits

  • Competitive salary range with yearly performance bonus and 13th-month salary
  • Flexible working time with 4 days working from home per month and 15 paid leaves per year
  • Insurance as full salary (SHUI)
  • Annual health check-up and Healthcare Insurance VNI for all employees
  • Laptop allowance or support for laptop purchase costs on an individual basis
  • Internal training & career development opportunities, and external L&D budget sponsorship
  • Team bonding budget quarterly, snack time to engage team members
  • Quarterly, Yearly Recognition Gifts & Awards and gifts on special occasions (birthday, New year…)
  • Holiday activities; Company trip; Year End Party; Company Birthday; Culture Day; Quarterly Town Hall.
  • Other staff welfare allowances.

Job Summary

Year of Experience:

12–20+ years

Job Level:

C-Level

Report Line:

CEO

Peer:

CTO, Head of Delivery, CoE Leads

Subordinate:

Marketing Manager, Business Development Manager, Partnership Manager, Growth Specialist

Salary Range:

Negotiable (Base + Performance bonus)

Hiring Purpose:

New Hire

Working Location:

6th Floor, Tuong Viet Building 95 Cach Mang Thang 8, Ben Thanh Ward, HCMC

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