Job Description

Project management:

• On top of multi-project and manage overall client portfolio under support from Account Manager : 
  • The project type is vary from creative / content  to media performance
  • Provide direction for team to execute project and manage on top performance, risk management, client status management
  • Supervise the day-to-day operation of the project team to meet KPI and Objectives
  • Identify key issue in different context and perspective  to deliver project objectives
• Join and win client pitching project independently with nature project under 1,000MB or purely media
• Able to lead 2-4 projects at complex level simultaneously

Solution provider:

• Understand and provide marketing solution to clients in order to deliver project objectives and KPIs: 
  • The solutions include creative concept and branding, content and media performance
  • Understand client vertical knowledge and product and marketing.
• Manage client expectation to ensure timelines, progress, budget, and client deliverables, while achieving the expected profit for the company: The client working with is marketing manager and marketing lead
• Acting as the main point of contact between client & agency to take the role of supporting and consulting
• Uncover new opportunities through networking and turn them into long-term partnerships

Client leadership:

• Build and develop strong relationships with clients team through the proposal & implementation process, ensuring that the solutions we develop meet client needs : The relationship building is from lead to manager level of client
• Provide professional support to maximize customer loyalty
• Respond to inquiries and resolve issues to the customer’s satisfaction reach 65% NPS KPI

People leadership 

• Mentor 1-2 Intern/Trainee and motivate them to deliver tasks at the highest quality
• Provide clear roadmap & guidance and always-on improving leadership to catch up the promotion process

People leadership 

• Lead team of 2-3 members and motivate them to deliver tasks at the highest quality
• Provide people planning and clear roadmap/program/guidance in order to develop knowledge and skill set for the role
• Structure the problem and prioritize effectively to maximize resources
• Provide Individual coaching/feedback stretching to get personal and team goal